Ricoma Marquee 20 Needle Embroidery Machine

When you purchase a **Brother sewing or embroidery machine from Bazar91, you get genuine brand warranty support in India along with exclusive after-sales assistance that most sellers don’t provide.

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✅ Official Warranty Coverage (India)

• ✔ 100% Genuine Brother Products
• ✔ Covered under official Brother India warranty policy
• ✔ Eligible for authorized service & repair support

📌 Covers manufacturing defects under normal usage only

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⏳ Warranty Period

• 2 Years Warranty → Advanced / computerized models (FS, NV series)
• 1 Year Warranty → Basic models

📌 Exact warranty is mentioned on each product page.

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🔧 What is Covered

• Internal components
• Electrical & mechanical defects
• Manufacturing faults

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❌ What is NOT Covered

• Physical damage / mishandling
• Improper installation or misuse
• Normal wear & tear (needle, bobbin, etc.)
• Non-genuine parts usage
• Voltage or external damage

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⚠️ Warranty Void Conditions

• Unauthorized repair
• Serial number tampering
• Product modification

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🛠️ Service Type

• Standard: Carry-in service (as per brand policy)
• Customer bears transport/packing cost

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🚀 Bazar91 Exclusive Support (Why We’re Different)

Most sellers stop at delivery.
We stay with you after purchase.

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👨🔧 Dedicated Technician Support

• ✔ Step-by-step setup guidance
• ✔ Live troubleshooting (call/video)
• ✔ Beginner-friendly assistance
• ✔ Long-term usage support

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🧵 On-Site Technician Support (Embroidery Machines Only) ⭐

For embroidery machines purchased from Bazar91:

• ✔ Technician visit at your location (selected cities)
• ✔ Assistance with installation & setup
• ✔ Basic training for machine usage
• ✔ Guidance for embroidery functions

📌 Available for eligible models & locations. Prior scheduling required.

👉 This is a major advantage over typical online sellers.

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📞 Fast & Reliable Support

• Direct call / WhatsApp assistance
• Faster response vs marketplaces
• Real human support

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🔄 Service Coordination Support

Even though warranty is handled by brand:

• ✔ We help connect you with service centers
• ✔ Guide you through claim process
• ✔ Ensure smoother resolution

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🏆 Why Customers Prefer Bazar91

• ✔ Specialized in sewing & embroidery machines
• ✔ Deep product expertise
• ✔ Trusted across India
• ✔ Focus on after-sales satisfaction, not just selling

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📌 Important Note

• Warranty is provided by brand as per official policy
• Bazar91 provides support + assistance layer
• On-site service is not part of brand warranty, it’s Bazar91 value-added support

❓ Frequently Asked Questions (Warranty & Support – Bazar91)

🔧 Warranty & Coverage

1. What warranty do I get on Brother machines from Bazar91?

All machines come with official brand warranty in India as per Brother policy, along with Bazar91 support assistance.

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2. What is the warranty period?

• 2 Years → Advanced / computerized machines
• 1 Year → Basic models

📌 Exact duration is mentioned on each product page.

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3. What does the warranty cover?

Warranty covers:

• Manufacturing defects
• Internal electrical/mechanical faults

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4. What is not covered under warranty?

Not covered:

• Physical damage
• Misuse or improper handling
• Normal wear & tear (needle, bobbin, etc.)
• Damage due to voltage issues

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5. Is warranty valid all over India?

Yes, warranty is valid across India through authorized service centers.

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🛠️ Service & Support

6. How do I claim warranty service?

• Keep your original invoice
• Contact authorized service center
• Submit machine for inspection

👉 Bazar91 will guide you through the process.

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7. Is home service available?

• ❌ Brand warranty → Carry-in service
• ✅ Bazar91 Special Support → Available for embroidery machines (selected locations)

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8. Do you provide technician support after purchase?

Yes. Bazar91 provides:

• Setup guidance
• Troubleshooting help
• Usage assistance

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9. Do you provide installation support?

Yes, we assist with:

• Machine setup
• Basic usage guidance
• Operational help

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🧵 Embroidery Machine Special Support

10. Do you provide on-site technician for embroidery machines?

Yes ✅

For embroidery machines:

• Technician visit available (selected cities)
• Installation + basic training included

📌 Prior scheduling required.

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11. Is on-site service free?

• May be free or chargeable depending on:
  • Location
  • Model
  • Service type

👉 Details confirmed at time of request.

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12. Is this service part of brand warranty?

No ❌
This is a Bazar91 value-added support, not part of brand warranty.

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⚠️ Usage & Safety

13. Can I use third-party accessories?

Not recommended.
Using non-genuine parts may:

• Damage machine
• Void warranty

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14. What can void my warranty?

• Unauthorized repair
• Serial number tampering
• Machine modification

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📦 Purchase & Trust

15. Are products on Bazar91 genuine?

Yes, all products are:

• 100% genuine
• Properly invoiced
• Covered under brand policy

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16. Why should I buy from Bazar91 instead of other sellers?

Because you get:

• ✔ Expert guidance
• ✔ Dedicated technician support
• ✔ Embroidery on-site assistance
• ✔ Faster response support

👉 Most sellers only sell.
Bazar91 supports you after purchase.

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📞 Support & Contact

17. How can I contact Bazar91 support?

You can reach us via:

• Call / WhatsApp
• Email support
• Website contact

👉 Fast and reliable assistance guaranteed.