# Return Policy for Bazar91.com
## Digital Goods
### Non-Refundable and Non-Returnable
All digital goods purchased from Bazar91.com are non-refundable and non-returnable once they have been downloaded. Please ensure that you review your order carefully before completing your purchase, as all sales of digital goods are final.
## Physical Products
### Return and Exchange Policy
We offer a 3-day return policy for physical products under the following conditions:
1. **Video Documentation Required**: Upon receiving your order, you must record a video of the unboxing process. This video must clearly show the packaging and the condition of the product as you open it.
2. **Damaged Products**: If the product is received in a damaged condition, you are eligible for an exchange. Refunds are not applicable. To initiate an exchange:
- Contact our customer service within 3 days of receiving the product.
- Provide the video documentation showing the damaged product and packaging.
3. **Eligibility Criteria**:
- The product must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- Only products with manufacturing defects or damage during shipping are eligible for exchange.
### How to Initiate a Return or Exchange
1. Contact our customer service at info@bazar91.com or call 9163843100 within 3 days of receiving your order.
2. Provide your order number and the video documentation of the unboxing and the damaged product.
3. Our team will review your request and guide you through the exchange process if your claim is approved.
### Non-Eligibility for Return or Exchange
- Products that are returned without the required video documentation.
- Products that show signs of use or are not in their original packaging.
- Any product not reported as damaged within 3 days of delivery.
### Important Note
- Refunds are not applicable under any circumstances for physical products. Only exchanges for damaged products are allowed.
- The decision of our customer service team regarding the condition of the product and eligibility for exchange is final.
## Contact Us
For any questions or concerns regarding our return policy, please contact us at:
Email: info@bazar91.com
Phone: 9163843100
Address: Howrah, West Bengal, India
Thank you for shopping with Bazar91.com!
Effective Date: 27/07/2024